Duration: 3days/2 nights
Kindly read these terms and conditions carefully . On booking online or signing on booking form when making reservation over the phone or by mail , you are deemed to have read and accepted our booking conditions and are accepting the term of these condition on behalf of all persons in the party .
These terms and conditions constitute an agreement with Halong-baytour.com ( A division of Vietnam Charming Travel Company ) by entering the site you accept these terms and conditions.
1 – RATE
Tour prices are net price and quoted in American dollar per person .
2 – PAYMENT METHODS
We accept all kind of cards : Visa , Master , American Express , JCB and Diner card .
Please note that there is 3% of the bank fee for Visa and Master card payment and 4% for the others .
When you receive our proposal with quotation , in the email body , you will see a link , click on it you will be taken to the secure Paypal website to make payment . If you are a Paypal member simply follow the usual system . If you are not member it is easy to join and it free .
Please note that Paypal fees will be charged on your account . It means you must add Paypal fees when you pay us through this secure Paypal system . ( You can consult details of Paypal fees on their website ) .
To reduce complication for you , our customers , we will count this fee and add when asking for your deposit or payment .
Please use our information as below :
First name : THANH MAI
Last name : NGUYEN THI
Address : 12B/17 Ly Nam De Str , Hoan Kiem Dist , Hanoi City , Vietnam .
ID number : 0 1 1 9 4 0 5 95
Phone number : + 8 4 9 1 2 2 6 7 2 2 8
Then send us the Money Transfer Control Number ( MTCN ) and secret code ( if needed ) after your money sending..
Except for cash payment , bank fee charge may apply ( any bank charge must be born by customers ) . Our bank account details are as follow :
Beneficiary name : NGUYEN THI THANH MAI
Beneficiary Account number : 1 2 1 4 1 2 9 8 9
Bank name : Asia Commercial Bank .
Bank swiff code or bank code for transfer : ASCB.VNVX.
Website : http://www.acb.com.vn
3 – CONDITION FOR RESERVATION
How to make reservation : Provide us name of service ( tour code or tour name ) and the information about you ( your full name , date of birth , nationality , your urgent contact phone number , number of people and departure date of the trip , number of days , your hotel name and address in Hanoi where we will pick you up for the trip if available ) then send to us via are below email address or fax to our sales office as our fax number : +84 437475486 ( international ) and 04 37475486 ( inside Vietnam ) . Email : firstname.lastname@example.org
Balance of payment :
Payment term .
All trips require a non-refundable deposit : 30% of total amount . The deposit will confirm your reservation until 30 days prior to trip departure , at which time the balance of the trip is due . If the balance is not paid in full by the due date , we will regard the booking as cancelled.
4 – CANCELLATION
If unexpected circumambiency should arise and impact your holiday plans , we would be glad to assist you with the cancellation procedures and refund your money . Our rate of refund are derived from our supplier’s requirements , and can be summarized as follows
+ More than 30 days before the beginning of the trip : 20% of the total trip cost .
+ 20 to 30 days before trip commencement : 35% of the total trip cost .
+ 14 to 20 days before the trip commencement : 50% of the total trip cost .
+ From 7 to 14 days before the trip commencement : 75% of the total trip cost .
+ No refund for cancellation 7 days before the commencement of the journey .
The contract between the services rendered by Vietnam Charming Travel may be cancelled by us for reasons related to a situation of force major , political , heath , natural disaster , plane , etc… In all such instances of cancellation , registrations are fully reimbursed , but can not claim any compensation .
Vietnam Charming Travel is committed to supporting the highest standard for the Fair Handling of Personal information . We recognize that some visitors to our website may have concerns about the information they provide to us and we treat that information .
Voucher will be issued after the booked trip is confirmed and deposit is completed . A service voucher will be sent by email or fax to customer .