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FAQs

1 . What kind of tour does Halongbaywondertours offer ?

Halongbaywondertours offers its customers 2 kinds of tours including group tours and      private tours . Most of our cruises are operated as daily departure tours ( group or joining tours ). Some others are private tours and the departure date is upon request.

2 . What activities are there to do on cruises ?

Our cruises are not simple overnight cruises . Here the places where you can spend your time on doing a variety of activities and enjoying a different aspect of life when boarding . The most popular activities :

  • Early morning Tai Chi..
  • Board games , film evening ( DVD and plasma TV in the bar ) .
  • Luxury spa .
  • Browse our selection of books and magazines .
  • Late night cuttle fishing .
  • Cooking demonstration .
  • Snorkeling , swimming.

3 .  What activities are there for children ?

From deluxe cruises , we have kid’ s play areas with games and toys . Parents can use our baby sitting service if they feel it is needed .

4 .  Can it accommodate disabled people ?

We welcome enquiries from customers with disabilities . Please contact us direct so that we discuss in further detail.

5 .  Is smoking allowed ?

No smoking inside the cruise but there is a smoker’s area on out side deck .

6 .  What can I do if I have special dietary requirements ?

Please notify us about any special dietary requirements of food allergies at least 01 week before your departure date .

7 .  What happens if I am taken ill ?

If you have any pre-existing medical condition s that we should know about it , please inform us . There is also a doctor on call and all the cruises carry standard first aid equipment . Please ensure you have adequate medical and travel insurance.

8 .  Will any electrical equipment I bring with me work on cruise ?

Vietnamese style electrical sockets are available in all suite 220 volts as is standard throughout hotels in Vietnam .

9 .  When do I have to pay for my booking ?

All booking with Halongbaywondertours.com are paid online and full payment is required at the time of booking . The payments should be paid at least 07 days before departure date . Bank transfer and online payment via Paypal is strongly recommended

 

10 .  Can I pay by credit card ?

All cards are excepted . See payment section for more detail .

11 .  I don’t have credit card . Can I pay by cash ?

In case you book tour directly with us when you are in Hanoi , you can pay for your tour in cash . Please visit our head office at 12B / 17 Ly Nam De Street , Hoan Kiem , Ha Noi  and pay for our sale team directly .

12 .  When do I need to pay for booking ?

All reservations must be paid in advance and immediately after booking . We can not hold booking without payment . You can pay us 30% for deposit in advance , then pay the rest 07 days before check in date your departure date .

13 .  Is there internet available ?

Limited internet connection . Freeable or no mobile phone signal but our inception has IDD phones .

14 .  What do I need to bring with me ?

  • Original passport .
  • Swimming wear .
  • Sun cream , sun hat and glasses.
  • Camera and film .

 

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